Shipping, Returns and Refunds
Shipping Policy
Azienda Agricola Badolato Nicola is committed to ensuring safe and protected delivery for all its agri-food products. Bottles and tins are packed with certified protection systems to withstand impacts during transport.
Processing and delivery times:
Orders will be shipped within 5 working days from the moment the order is completed.
Actual express courier transit times within Italy or abroad may vary depending on the destination and are purely indicative.
Important: Inspecting Goods and Transport Damage
When the carrier delivers, you are strictly required to check that the parcel is intact, making sure there are no oil spills or broken glass.
If the parcel is wet, crushed or visibly damaged, you must sign the courier's receipt with the words "ACCEPTED SUBJECT TO INSPECTION", stating the reason.
If this procedure is not followed at the time of signing, the company will not be able to accept any claim, replacement or refund. Any anomalies found on a parcel signed with reservation must be reported to us by email at info@oleificiobadolato.it, sending photos of the damage, no later than 48 hours from receipt.
Right of Withdrawal and Returns Policy
In accordance with current consumer protection laws, you have 14 days from taking physical possession of the goods to withdraw from the purchase without giving any reason. The direct costs of returning the products to our premises in Presinaci di Rombiolo are borne exclusively by the Customer.
As this concerns the supply of sealed goods that are not suitable for return for hygiene or health protection reasons, the right of withdrawal is excluded for all bottles and tins of oil that have been opened, partially consumed or had their original guarantee seal removed after delivery.
Products to be legally returned must be shipped perfectly intact, never opened and protected in their original packaging.
Refund Policy
Refunds of amounts paid will be made only and exclusively after a positive outcome of the checks on the returned goods, or after acceptance of a transport damage claim (where properly signed with reservation).
Once the returned products have been received at our warehouse, our team will check that the guarantee seals of the bottles and tins are intact. If the goods meet the required integrity conditions, the company will refund the purchase price of the products within 14 working days from the date the parcel is received.
Refunds will be made using the same payment method used by the Customer for the original online transaction (Credit Card, Debit Card or PayPal). Refunds cannot be issued to different payment methods or by bank transfer. Please note that the original shipping costs, if calculated separately when ordering, are not refundable.
