Frequently Asked Questions (FAQ)
Click on the questions below to find quick answers about products, orders and shipping.
Where does your extra virgin olive oil come from?
Our oil is 100% Italian and Calabrian. It comes exclusively from the Badolato family's olive groves in Presinaci di Rombiolo and across the Vibo Valentia area. We control the entire supply chain directly, from caring for the trees to bottling.
How is the oil processed at the Sant'Agostino Olive Mill?
Our olives are milled immediately after harvesting in our own olive mill, opened in 2001. We use only a cold extraction process (below 27°C) to preserve the native aromas, the rich flavour and the very high content of natural polyphenols and antioxidants.
How long does shipping take for online orders?
We hand your goods to the express courier within 5 working days of the order being completed on the website. Once the parcel has been shipped, you will receive an automatic email with the tracking code so you can follow the delivery all the way to your door.
How are glass bottles protected during transport?
We use professional, certified protective packaging specifically designed for the safe transport of liquids and glass bottles. This minimises the risk of breakage, ensuring that Calabria's green gold reaches your table intact.
What should I do if the parcel arrives damaged or wet?
On delivery, if you notice traces of oil or deformations on the box, you must sign the courier's receipt writing "ACCEPTED SUBJECT TO INSPECTION" and stating the reason (e.g. wet parcel). Then take photos of the packaging and send us a report at info@oleificiobadolato.it within 48 hours. If you do not sign with reservation, we will not be able to accept the claim.
Which payment methods are accepted on the website?
We accept secure, traceable electronic payments by Credit Card, Debit Card and PayPal. We do not accept cash on delivery or bank transfers, to ensure faster and safer order handling.
Can I return a bottle or tin of oil if I change my mind?
Yes, you have 14 days to exercise your right of withdrawal, but only if the product is perfectly intact. As this is a food product, for hygiene and health protection reasons we do not accept returns or refunds for bottles or tins that have been opened, partially consumed or whose original guarantee seal has been removed. Return shipping costs are paid by the customer.
The product I received has a different label or cap from the photo. Why?
The images on our online shop are for illustrative purposes only. Due to the market availability of packaging materials from our suppliers, bottles, tins, caps or label designs may vary slightly. We guarantee that the quality, quantity and organoleptic characteristics of the extra virgin olive oil inside remain strictly excellent and unchanged.
